GoodCompany

User Support Specialist (gn) (German speaking)

Details zur Position

Berlin

| Hybrid

vor 3 Wochen

Vollzeit

Deutsch, Englisch

Jahresgehalt

33K – 36K

Anstellungsart: Festanstellung

Berufserfahrung: 1 - 2 Jahre

Arbeitsbeginn: Ab sofort

IT & Softwareentwicklung

nilo.health GmbH
Mehr zur Organisation

GoodCompany

Unsere nachhaltigen Ziele machen uns zu einer von GoodJobs ausgezeichneten „GoodCompany“.
Hilf uns dabei, die Welt etwas besser zu machen!

Intro

Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.

Aufgaben

Your responsibility

  1. You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
  2. You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
  3. You support users in matching and know exactly to which psychologists you have to forward special requests
  4. You are in constant contact with team members from different departments, especially from our Psychology, Customer Success and Tech teams

Anforderungen

You'll be successful with these skills

  1. Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
  2. Your written and verbal communication skills in German and English are fluent
  3. Working with people is your passion and you love to communicate
  4. Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
  5. You’re extremely customer- and solution-oriented
  6. You are a great organizational talent and remain calm even in stressful situations
  7. You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

Benefits

What you get

  1. Opportunities to develop personally and professionally
  2. Free access to the nilo app (incl. family support)
  3. Enjoy working abroad for up to 90 days per year (workation)
  4. Hybrid working model (Note: it is required to live Berlin as the User Operations team has a weekly team day).
  5. Urban Sports Club membership at a discounted price
  6. Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create
  7. Regular team and company events
  8. Bring your dog to work, we have office dogs in both the Berlin & Munich location

Henriette Stephan

Lead People & Talent

nilo.health GmbH

We believe that people enjoy their lives both in and outside of work when mental health is understood, taken seriously, and championed. Mental wellness must be accessible to every company and every employee through personalized solutions and user-friendly technology. By making nilo.health accessible we aim to break the stigma, normalize seeing a psychologist, and share the positive impact it can have on an individual’s life.

Galerie

Nachhaltigkeitsziele

Bewusst wirtschaften

Bewusst wirtschaften

Förderung nachhaltiger Konsummuster

Unser Ziel ist es, den Konsument*innen Alternativen aufzuzeigen, Verhaltensweisen schrittweise zu verändern und neue Konzepte des Konsums zu verfolgen, um neue gesellschaftliche Werte sowie Raum für nachhaltige Lebensstile zu schaffen.

nilo.health GmbH

Hauptsitz

nilo.health GmbH

Saarbrücker Straße 37 B

10405 Berlin

http://www.nilohealth.com

Online bis 20.02.2025

Jetzt Registrieren und Jobs wie diesen erhalten!

Erstelle dein kostenloses Konto und wir finden deinen perfekten Job.

Personalisierte Jobempfehlungen

Job-Alerts per Mail

Einfache Verwaltung deiner Jobs

Handverlesene Jobs mit Sinn